The future of business is being shaped by digital transformation, today. Organizations that fail to embrace this new way of operating will soon find it more difficult to compete in their respective market space, and inevitably run the risk of becoming obsolete.
So, what is Digital Transformation?
Simply put, digital transformation is the process of changing the way an organization operates by employing scalable, cloud-integrated technologies to better support its goals and objectives while creating value that results in business growth. It empowers employees to be more productive in performing their jobs, and to engage the people they interact with daily more efficiently.
Digital transformation applies to businesses of all sizes, across all industries, because it facilitates incremental, manageable, and cost-efficient adoption of technologies, enabling businesses to restructure their business models at their own pace, innovate with more agility, and ultimately increase productivity.
…and why should it matter to you?
When you consider that as individuals we already enjoy the ease and convenience of a digitally transformed lifestyle—think about how today we naturally, and in most cases preferably do things, like read the news on our mobile devices instead of the newspapers, or search online for quick how-to videos instead of reading cumbersome product manuals—consider further the benefits your company could realize if it offered a similarly satisfying experience to the customers who engage with its products and services.
Digital transformation is exactly what enables that, and it’s what will keep your business relevant and competitive in the new digital age.
Maybe this Digital Transformation thing isn’t for me…
You’re right, maybe it isn’t for you, but let’s clarify a few things first to help you better determine if it is…or is not.
Quite a few myths are floating around about Digital Transformation, most founded by a misunderstanding of what it is, how it is applied, and where it is applicable.
Digital transformation is for big businesses, we’re too small
Organizations of almost any size can benefit from adopting Digital Transformation practices to stay relevant and competitive in today’s market. While protocols and solutions may look different for an enterprise business, it doesn’t mean small businesses can’t adopt the same best practices on a smaller scale. With the right plan, small organizations can reap benefits just as larger enterprises. Using the right technologies in any business will improve efficiency and customer experience, lower costs, and increase productivity, while ultimately, boosting profits.
We don’t need digital transformation, we already have our stuff online
Most businesses that think this way use some variant of online email and file hosting (such as Godaddy, HostGator, Dropbox, etc.); however, these systems are disparate and not integrated to empower a truly collaborative experience, on a single secured and trusted platform.
That’s for the IT guys to see about, I have more important things to look after
The digital transformation journey is not an IT initiative, it is a corporate-wide drive led by the vision of the business leader(s). While the IT team may be responsible for the overall administration, a successful digital transformation exercise requires executive buy-in and constant communication between the business units. Business leaders need to devote time and energy to effectively drive transformation forward within an organization.
We don’t have time to do a digital transformation project
Digital Transformation is not a one-off project with an upfront investment to be completed by a specific date; it is a strategy, a roadmap if you will, that can be deployed over time to support the digital growth of your company. Organizations can assess the business needs and plan this roadmap accordingly. The right software with the right focus can help businesses to digitally transform at their own pace.
How we can help you – the evolution of CARE Services
We too have taken measures to digitally transform our company. We evaluated how we traditionally provided services to our customers and assessed how we could improve the way we engage and serve our customers, to create mutual value in today’s fast-changing technology landscape.
The result – a decision to evolve our business model from project-based services to managed services, with a customer-centric emphasis on supporting the adoption and integration of evolving technologies that will enable them to fully focus on the primary objectives of their business operations.
In doing so, we identified and defined four key elements to target the core concentrations of a digital transformation journey – [CARE] Compliance, Automation, Recovery, and Extendibility, and then applied these key elements to our operations first.
Enforcing and Supporting Adherence to Corporate Policies
The concept of compliance generally suggests implementing expensive, third-party applications, to enforce conformity to government and/or industry rules and regulations guided by external standards, this may not necessarily apply to all businesses. More often overlooked is consideration for the corporate policies set by the business itself and driven by internal best practices and principles. Such policies are commonly defined as written and “known” guidelines yet are not usually categorically enforced in any manner; furthermore, deliberate (or even unintentional) disregard of these corporate policies can present severe risks to the digital assets of the business.
Our focus is to identify potential vulnerabilities in the governance of corporate policies and to further enforce internal compliance measures as needed. This is an important factor in the digital transformation journey because it ensures the business protects itself while adopting transformation.
Enforce Compliance with our Managed Security Services:
- Classify and protect corporate data based on sensitivity
- Control access to internal company resources from anywhere, on any device, at any time
- Govern who accesses company resources and what they are permitted to do with that access
- Apply standardized and persistent information protection measures
- Prevent unauthorized access to restricted information
- Enable secure collaboration among co-workers, partners, and customers
Converting Manual Operational Tasks to Workflow Processes
In recent years, organizations have had to face the reality that digital transformation has become indispensable, and business automation is here to stay. Forward-thinking organizations recognize that most business operations can be restructured and optimized through automation, resulting in higher employee efficiencies, increased productivity, and reduced operational costs. Automation becomes evident as businesses evolve, and customers demand higher expectations for faster processing of goods and services.
Our goal is to integrate automation into the daily operations of the organization, not only to improve the business but to also protect its continuity with a transformation that allows for a competitive edge. This is another key element in the digital transformation journey, alleviating employees of repetitive tasks by streamlining processes, thereby, positively affecting the company’s workforce. Automation will reduce processing time and costs, improve employee morale, and in return, enhance the company’s sustainability and productivity.
With a focus on Automation, you can:
- Streamline processes to align with defined standard operating procedures
- Avoid omission of critical information when completing forms
- Eliminate multiple “personalized” versions of documentation
- Decrease human error with checks and validations
- Keep everyone informed and up to date with built-in notifications
- Generate intelligent data-driven analytics to aid decision making
Provisioning Business Continuity Measures for Disaster Scenarios
Business continuity should be a priority for all businesses as unpredictable events, such as natural disasters or even cyber-attacks, can negatively impact small to enterprise organizations. Failure to plan for these disasters can be devastating; however, ensuring business continuity measures are in place helps to minimize disruptions, and allows you to recover and safeguard the business operations in a timely and efficient manner.
Our priority is to ensure we identify any potential risks that can possibly affect the company’s operations, and ensure the required protocols are in place to restore the business operations to a point where the business is as resilient as possible following any type of disaster.
Protect your Business with our Managed Recovery Services:
- Integrate backups with the cloud, reduce risk, and save money
- Keep operations running during an outage or a disaster
- Easily test recovery plans, with no disruption to normal operations
- Quickly recover services based on established priority levels
- Continuously monitor the health of mission-critical systems
Accessing Corporate Workloads Beyond the Physical Office
Hybrid environments leverage existing infrastructure investments, and one of its main values is establishing digital business transformation. The primary benefit of hybrid environments is agility. The way we work today is far from the traditional brick-and-mortar, eight-hour working day so, the need for businesses to adapt and change is vital for organizations to stay relevant. By creating a workplace that combines the public/private clouds with on-premises resources, businesses can gain the agility they need for a competitive advantage.
Our objective is to assess the organization’s most sensitive on-premises workloads and determine what can be transitioned to the cloud. This approach would provide flexibility for working in disparate environments, as well as the resilience and interoperability of access to key business resources from anywhere.
Extend your Operations with Hybrid Services:
- Transition workloads to the cloud at a controlled pace
- Quickly scale up or down to meet changing demands
- Deploy new resources without expensive infrastructure investments
- Establish a cost-effective test environment to accelerate innovation
- Provide “anywhere, anytime” access to key business applications